USAA Stands Strong Amid Wildfire Losses, With More Than $1 Billion In Member Payments

SAN ANTONIO, TX – February 5, 2025 – USAA, a leading financial services provider for the military community, is steadfast in its commitment to support members affected by the devastating California wildfires. To date, 86% of wildfire claims have received initial payments, and we have put more than $1B in the hands of our members.

“USAA is deeply committed to supporting our members during this challenging time,” said Randy Termeer, USAA Property and Casualty President. “We understand the significant impact these wildfires have on our members and their families, and by moving quickly to put money in our members’ hands, they are empowered to take the first steps towards rebuilding their lives. Our team is working tirelessly to ensure that our members receive the assistance they need to recover and rebuild.”

With over 3,500 claims received, USAA is dedicated to delivering swift assistance and is financially positioned to payout our members’ projected $1.8 billion in wildfire losses. USAA has also assisted members through its activation of its Wildfire Response Program, which automatically enrolls eligible members in at-risk areas at no additional cost. This program provides wildfire response services, including property damage assessment and the application of fire retardants.

Additionally, USAA offers a wide range of resources to help members navigate recovery and rebuilding efforts, such as access to FEMA assistance, emergency shelters, and financial relief programs, including:

• Expedited Claims Handling: Streamlined claim processing and advance payments have been activated to cover immediate needs such as temporary housing, food, and essential supplies.
• Financial Relief: Disaster assistance is available to members facing financial hardships due to the wildfires. Eligible members can receive payment relief or assistance by contacting USAA.
• 24/7 Member Support: A dedicated member service team is available around the clock to assist with claims and provide guidance on available resources. Members can connect with us at USAA.com/wildfirehelp or through the USAA mobile app for immediate support.
• Home and Auto Repair Assistance: Access to a network of trusted repair professionals for home and auto repairs ensures expedited service and priority scheduling.

Members impacted by the California wildfires can visit USAA’s Newsroom for more information on available resources and support.

About USAA

Founded in 1922 by a group of military officers, USAA is a leading provider of insurance, banking, and retirement solutions, serving nearly 14 million members of the U.S. military, veterans, and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations, employing over 37,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.