MBSL Drives Growth With Deployment Of Fiserv's Core Banking Platform

Merchant Bank of Sri Lanka & Finance (MBSL) has furthered its ongoing business transformation with the deployment of Fiserv's Signature core account processing platform and front-end teller systems.

The company merged with two subsidiaries in 2015, growing from 30 to 48 branches and adding more than 100,000 accounts, and the new technology is enabling MBSL to provide an excellent experience across this larger customer base.

According to MBSL, the company chose Fiserv because they were looking for a partner that provides not only technology expertise, but a high level of commitment with 24/7 support, which was key to a successful implementation. Customers will now benefit from enhanced and efficient account processing and customer service as a result of this deployment.

One of Sri Lanka’s leading financial institutions, MBSL is leveraging technology to modernize its infrastructure and transform the financial experience for customers in today’s increasingly competitive financial environment. The Signature solution provides a flexible, scalable, and stable platform that can support MBSL’s fast-growing branch and service network and customer base.

This newly implemented solution is also improving the work-life balance of MBSL’s employees. With the Signature solution, account processing is streamlined, reducing the need for overtime work and giving employees more time to spend with their families, while delivering greater efficiency for the company.

The successful deployment of Signature has also enhanced MBSL’s capabilities as it continues to broaden its products and services offerings and deliver what customers want in the new digital economy.

“Consumers want easy and reliable access to banking information and services across a variety of devices,” said Marc Mathenz, managing director, Asia Pacific, Fiserv.

“Proven technology solutions that allow financial institutions to provide the interactivity their customers expect are key to maintaining a competitive edge. Choosing the right technology allows financial institutions like MBSL to take advantage of the substantial growth opportunities in the region and the world.”

In the U.S., Fiserv is the market leader in account processing services. More than one-third of the country’s financial institutions rely on Fiserv for account processing solutions and expertise. Across Asia Pacific, Fiserv solutions are used by nearly 70 clients in 13 countries, including some of the largest banks in Australia, Thailand, and Indonesia. Fiserv provides a range of solutions to clients through its more than 4,000 associates in the region including offices in Sydney and Singapore. Worldwide, Fiserv supports more than 12,000 clients in over 80 countries with approximately 24,000 associates and moves more than $75 trillion each year on behalf of financial institutions, billers and consumers.